PharmaTools.ai (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.pharmatools.ai) or use our app (Patiently) and associated AI tools and services.
1. Introduction
Your privacy matters to us. This policy outlines how we handle your data across our platform, including the PharmaTools.ai website and the Patiently app.
2. Information We Collect
2.1 Personal Information
We may collect personal information you provide, including:
• Name and email address when registering for an account or subscribing to our services.
• Payment details for transactions.
• Login credentials for app or website access.
2.2 Usage Data
We automatically collect certain information, such as:
• IP address, browser type, device type, and operating system.
• Interactions with our website or app, including feature usage.
2.3 App-Specific Data
When using the Patiently app, we may collect:
• Medical Notes: Processed temporarily for simplification via AI and not stored after processing.
• Medications and Symptoms: Securely stored to enable reminders and health tracking features.
• Audio Recordings: Recorded conversations between patients and doctors, processed for transcription and simplification purposes. These recordings are stored temporarily for transcription and deleted immediately after processing.
• App Analytics: Aggregated, anonymized data to improve app performance.
• Device Information: Non-identifiable data to monitor app performance and usage.
2.4 AI Tool Inputs and Outputs
For both website and app AI tools, we process:
• Inputs (e.g., text or audio for simplification or analysis).
• Outputs (e.g., summaries, transcriptions, or flagged compliance issues).
This data is not stored after processing unless explicitly stated for a specific tool.
2.5 Captcha Verification
Captcha services used for security purposes may collect IP addresses, browser data, and usage patterns.
3. How We Use Your Information
We use collected information to:
• Provide and maintain our website, app, and AI tools.
• Notify you about updates or changes to our services.
• Support customer inquiries.
• Improve functionality and resolve technical issues.
• Enable interactive features (e.g., reminders, logs, or compliance checks).
• Monitor and analyze usage trends.
• Detect and prevent fraud.
3.1 AI Tool Data Usage
• Data processed by our AI tools (both website and app) is used solely to deliver requested functionality (e.g., text or audio simplification, transcription or compliance analysis).
• Aggregated, anonymized data may improve our AI models but does not identify individuals.
• Third-party services, such as OpenAI’s API or speech-to-text processing tools, process submitted data temporarily and do not retain it.
4. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, including:
• AI tool data is processed in real-time and not stored after the session.
• Audio recordings are processed for transcription and deleted immediately after completion.
• Medications and symptoms entered in the app are securely stored for user functionality (e.g., reminders).
• Aggregated data may be retained to improve services.
5. Disclosure of Your Information
We may share your information with:
• Service providers supporting our business operations.
• Affiliates and subsidiaries.
• Third parties for analytics, compliance checks, or technical support.
• Successors in the event of mergers, acquisitions, or asset transfers.
• Authorities, if required by law or to protect our legal rights.
We do not sell, rent, or trade your personal information.
6. Third-Party Services
We integrate with third-party services, such as:
• OpenAI for AI processing: Data is encrypted and processed temporarily.
• Firebase for authentication, storage, and analytics.
• Speech-to-Text Services: External APIs may process audio data temporarily for transcription.
• Captcha services for security.
We recommend reviewing the privacy policies of these third-party providers.
7. Data Security
We implement industry-standard measures to protect your information, including:
• Encrypted transmission of data via HTTPS.
• Secure storage of sensitive app data (e.g., medications and symptoms).
• Temporary storage and secure deletion of audio recordings post-processing.
• Anonymization of data used for analysis or service improvement.
However, no method of electronic storage is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
• Access: Request details about the information we collect and process.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request deletion of stored data, including medications or symptoms in the app.
• Objection: Restrict data processing or analytics participation.
• Consent Withdrawal: Revoke consent for processing medical notes or other inputs.
Contact us at info@pharmatools.ai to exercise these rights.
9. Automated Decision-Making
Certain AI tools (e.g., compliance checkers or text simplifiers) may process inputs automatically to provide recommendations. These tools are intended to assist human decision-making and should not replace professional judgment.
10. Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children. If you become aware of any such data, please contact us immediately.
11. International Data Transfers
Your information may be processed outside your country of residence, subject to differing data protection laws. All data transfers are safeguarded under applicable regulations.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
• Email: info@pharmatools.ai
• Website: www.pharmatools.ai
